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Man opening a garage with remote

FAQ'S

Explore the sections below to find answers to your questions, or feel free to reach out to our team for personalised assistance. Let's dive in and discover more about garage doors together!

    1. Check the Batteries: Ensure that the batteries in your remote are fresh and properly inserted. Weak or dead batteries are a common reason for remote failure.

    2. Inspect the Remote: Look for any visible damage to the remote, such as broken buttons or a cracked casing. If the remote appears damaged, it may need to be replaced.

    3. Verify Range: Make sure you're within range of the garage door opener when trying to operate it with the remote. Get closer to the garage door to eliminate any potential signal interference.

    4. Check the Antenna: Ensure that the antenna on the garage door opener unit is properly extended and not damaged. A damaged or poorly positioned antenna can weaken the signal reception.

    5. Reset the Remote: Try resetting the remote by removing the batteries for a few minutes, then reinserting them and reprogramming the remote according to the manufacturer's instructions.

    6. Test the Wall Control: If the wall-mounted control inside your garage is working, it suggests that the issue may lie with the remote itself. If the wall control is also not working, there may be a problem with the garage door opener unit.

    7. Inspect for Interference: Nearby electronic devices or metal objects can interfere with the signal between the remote and the garage door opener. Remove any potential sources of interference and try operating the remote again.

    8. Reprogram the Remote: If none of the above steps resolve the issue, try reprogramming the remote to the garage door opener unit. Refer to the opener's user manual for instructions on how to do this.

    9. Consult a Professional: If you've tried all the troubleshooting steps and the remote still isn't working, it may be time to seek assistance from a professional garage door technician. They can diagnose the problem accurately and recommend the appropriate solution.

  • First, check if the door is obstructed by any objects. If not, inspect the remote control, sensors, and power source. If the issue persists, contact us for further diagnosis.

  • It's recommended to have your garage door serviced annually to ensure smooth operation and detect any potential issues early on.

  • While minor maintenance tasks like lubricating hinges and tightening screws can be done by homeowners, complex repairs involving springs, cables, or electrical components should be left to trained professionals for safety reasons.

  • If your garage door is stuck halfway, avoid forcing it open or closed as this could cause further damage. Instead, check for any obstructions in the tracks and ensure the opener is functioning properly. If the issue persists, contact a professional for assistance

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